Ontario College Graduate Certificate
30 weeks

Retirement Residence Management


This program is designed for international students with an undergrad or diploma looking to expand their skills. Students will learn to lead a team of professionals in providing seniors with the opportunity to live independently. There are two semesters.

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Program Highlights

They are the elders who teach us, the voices of our history and our link to the past. It’s our responsibility to listen, nurture and provide a safe, caring environment so they can continue to be productive and inspiring.

Managing a retirement residence requires a dynamic set of flexible skills, leadership and strong ethics. Fanshawe Toronto@ILAC’s Retirement Residence Management program will propel you to the forefront of this ever-expanding field. By 2030, more than a quarter of Canadians will be over the age of 65, and the retirement they want is one you can help give them. You’ll enhance your critical thinking skills, your ability to deliver effective service and to market retirement living. You’ll also learn the latest motivational techniques in leadership.


Level 1

Take all of the following Mandatory Courses:

This course will explore the role of leadership in the Retirement Residence sector. Focus will be placed on collaborative leadership and management strategies for the diverse workplace. Participants will discuss and apply concepts of reflective practice and design a philosophy that reflects their perception of professional culture recognizing the value of continuous improvement and ongoing professional development.

Understanding the resident and their changing needs and requirements is critical to a successful retirement facility. This course focuses on the cognitive, physiological and social changes affecting the aging population. Students will study the process of normal aging tendencies as well as abnormal factors such as cognitive decline.

Mentorship is a learning method which allows students an opportunity to broaden their professional competencies through ongoing development and counsel with seasoned professionals. This course will prepare the student for their mentorship experience in Mentorship 2. In this course the student will establish a strong understanding of the Residence Retirement community in Ontario. goals for growth, evaluate workplace issues and experiences as they pertain to their own personal leadership development.

This course will explore the many facets of the hospitality industry. The students will gain an appreciation for where the industry has come from and what the future has in store. Focus will be placed on the operational issues related to the food and beverage department in a retirement home.

The course will familiarize students with key financial terms and concepts. Identify the various departments of the retirement residence and how these areas are interrelated financially. Attention will be place on specific elements of the budget as they related to staffing, meals, capital expenditures, occupancy trends and generating revenue. Development of financial reports.

This course focuses on refining and advancing students workplace communication abilities. The advanced communication documents and strategies covered include presentation skills, research skills, business document writing, meeting and management team strategies, business etiquette, and advanced employment communications. Additionally, students learn about interpersonal and intercultural communication concepts and strategies.

This course will be an examination of the principles of Canadian legislation as it relates to the Retirement Residence Industry. The Retirement Homes Act will be discussed as will the Canadian Human Rights Act, Ontario Human Rights Code, Employment Standards Act, the Charter of Rights and Freedoms, Employment Equity Act and Ontario Labour Relations Act.

Level 2

Take all of the following Mandatory Courses:

The course examines the development of employee engagement, the building of organizational culture and tools required for effective human management. Focus will be placed on conflict, and negotiations, employee motivation and foundations of team dynamics. Students will study the theory and policy behind employee relations and how they can practically apply to evaluate and overcome workplace challenges and problems.

This course familiarizes students with the basic elements of nutrition, and health and wellness practices. Students will study states of illness, therapeutic diets and holistic approaches to optimize wellness in the aging population. Through direct exercises students will acquire the tools that can be applied in the workplace related to nutrition, and healthy lifestyle choices.

After an initial review of the principles of facility design, this course will explore current best practices in the operation of environmental services in the Retirement Residence. Participants will discuss processes involved in compliance, preventative maintenance, and renovations with emphasis placed on building codes, the fire promotion and protection act, the occupational health and safety act, workflow and ergonomics.

Targeting today’s Retirement Residence consumer involves refined analytical skills and comprehensive market research. This course will provide the student with the skills and techniques required to attract and retain clients by exploring the impact of multimedia, heightened consumer awareness and situational selling.

This course augments the Mentorship 2 course and the Mentor assigned to the student in that course. Through ongoing development and counsel with a seasoned professional, students will identify an existing problem within the home and outline and execute a research project with the aim of finding a solution to the problem.

This course will build upon the competencies developed throughout Mentorship I. Through ongoing development and counsel with a seasoned professional, students will continue to work within the Retirement Residence Industry for a defined period of time. This opportunity will see the student continuing to enhance their own leadership style while participating in the day to day operations of a retirement community.


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