Take your career in hospitality and tourism management to the next level with Fanshawe Toronto@ILAC’s post-graduate certificate Hospitality and Tourism Operations Management program. Students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.
InnRoad PMS is an all-in-one, cloud-based hotel management software.
TouchBistro is an all-in-one restaurant management system.
Students starting Fall 2023 onward will take THM3/THM3G version. Students who started the program May 2023 or earlier will take THM1/THM1G
This Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.
The program consists of three semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience.
Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles.
During this program, students will have the opportunity to complete the following industry certificates:
Graduates of Fanshawe Toronto@ILAC’s Hospitality and Tourism Operations Management program will find fun and exciting employment opportunities in hotels, resorts, convention centres, restaurants, tourism offices or tour companies, including:
Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe Toronto@ILAC’s Hospitality and Tourism Operations Management program:
Hotel Team Member
Amazing work opportunities in beautiful 3, 4 & 5 star hotels and resorts around the world in positions such as guest service agents, food and beverage, housekeeping, sales, catering and more!
Play an integral role in maintaining the efficient operation and resort services, such as golf, spa, ski, tours and recreational activities.
Provide support for the event planning team while also acting as the point of contact for visitors and guests.
Retirement Residence Service & Rec Team
Provides service and recreational support for retirement residences.
Tour Operator & Guide
Customize tour experiences including accommodations, meals, sightseeing and transportation components.
Take all of the following Mandatory Courses:
This workshop will provide an overview of the Co-operative Education consultants and students’ roles and responsibilities as well as the Co-operative Education Policy. It will provide students with employment preparatory skills specifically related to co-operative education work assignments and will prepare students for their work term.
A practical course that will prepare students for working in Canada. Students will develop a plan to set career goals, enhance resumes, job search, prepare for interviews, labour laws and personal finance.
The Human Resource department is critical to the success of hospitality & tourism operation. You will learn key Canadian & Ontario legislations that govern employers and employees in Ontario. Students will gain knowledge in; recruitment, retention, training and development, performance management, benefit management, occupational health and safety, union management, and dispute resolution. Through the use of case studies students will put into practice skills required to manage and motivate team members by building the employer and employee relationship.
Emerging tourism and hospitality professionals must recognize that customer sales and service skills are key to this very competitive industry. In this course, students will cover the key concepts, fundamental skills and techniques needed to manage customer expectations in the tourism and hospitality industry to create customer-focused priorities.
This course will introduce graduate-level international students to communication within the Canadian workplace. Topics to be covered will include verbal, non-verbal and written communications, with a focus on cultural differences. Working individually and in groups, students will have ample opportunity for skill development.
An introduction to the Canadian tourism and hospitality industry. Students will explore the various sectors and service levels in Canada with an emphasis on the natural, cultural heritage and recreational resources. Students will become familiar with the Ontario Travel Industry Act, define terms, legal requirements and processes required to work in an Ontario Travel Agency. Upon completion of this course, students will be eligible to complete the TICO certification required to sell travel products in Ontario.
Students will learn the fundamentals of the Canadian food & beverage industry. With a focus on professional hospitality service, students will practice basic service and communication skills required for quick service to fine dining. Students will be introduced to the business aspect of service including POS training, legal requirements and health & safety regulations. Students will complete provincial certifications required including: Smart Service and Food Safe Handling.
This practical course develops technology skills required for hospitality supervisory and management positions. Students will create professional documents, create spreadsheets using formulas, mail merge and use other applications to produce professional documents. Students will also apply technology skills in collaborative sharing platforms, business social media and Desktop publishing to prepare and execute an effective presentation.
Take all of the following Mandatory Courses:
In this advance course, students will focus on selling events in North America. Students will create event specific requests for proposals (RFP’s), prepare and negotiate industry ready proposals. Students will learn North American industry standards, costing, common industry terms, requirements and contractual clauses.
The course is designed to give the student in-depth knowledge of the rooms division, strategies, tactics, key performance indicators, industry reports, and current trends used today to maximize front office revenue. Students will also develop technical skills using a property management software system.
Canada offers many types of accommodations including University/College Residences, Timeshare, Private Rentals and Retirement Residences that provide a range of basic to luxury accommodations. providing hospitality services and recreational activities. Students will examine the operations of such services including: Residences services, legislation, essential management skills, sales and budgeting requirements.
Designed to introduce students to the business essentials and practices required for hospitality and tourism business in Canada. This course will introduce you to the Canadian economy, basic bookkeeping, quality assurance, law and risk management. Students will apply their knowledge through case studies.
In this course students study the history and production process of beer, wine, spirits and learn how to objectively evaluate these products and market them in a hospitality setting. Students will learn proper techniques to pour, mix and taste various beers, wines and spirits.
The Cree word, Miskâsowin, is used to convey the responsibility to understand oneself and others, who they are, where they come from, and what historical and contemporary life experiences have contributed to their sense of self and well-being. Using an Indigenous pedagogical and reflexive lens, learners will apply the framework of Miskâsowin to themselves and the colonized experiences of First Nations, Métis, and Inuit peoples. Implications of Miskâsowin for creating ethical relationships are discussed.
Responsible tourism is examined as a response by tourism operators coming to terms with human impacts on the planet and on communities in destinations. Students will explore these industry responses known as sustainable tourism, ethical tourism and regenerative tourism, among other models. Students will examine and assess responsible tourism in Canada through articles and case studies.
Level 3 – Co-op
Take the following Mandatory Course:
This course explores ethics, leadership and diversity in the Tourism and Hospitality industry. You will be introduced to various frameworks for ethical decision-making to assist in leadership roles to effectively manage people and North American tourism & hospitality businesses. Through use of discussions, debates, and research students will apply strategies to create positive change.
Explore how to influence hospitality and tourism consumes with digital marketing strategies and tactics. Students will learn digital marketing principles and gain hands on experience in creating digital marketing plans, creatives and tools to analyze the effectiveness of digital marketing campaigns.
Management positions required leadership, organizational and analytical skills. In this hands-on course, students will learn how to effectively lead a team, handle conflict, navigate change management, and execute a plan to meet the financial goals for food and beverage operations.
Maximizing revenue with space and capacities constraints requires data analysis and decision making. Through case studies students will analyze industry reports to create measurable strategies and tactics to impact long-term revenue goals. Upon completion of this course, students will qualify to complete the Certified Revenue Management Analysis (CRMA) Certification.
Develop your critical thinking skills focusing on management accounting and financial accounting. Students will learn management controls, analyze financial statements, manage costs and create internal costs to meet financial objectives of a hospitality enterprise.
Facilities Management will analyze the daily operations of tourism and hospitality facilities. You will explore facets of successful operational departments from inventory control, equipment purchases and maintenance to routine cleaning of guest facilities. Topics will also include: energy conservation, grounds keeping and recreation areas with great emphasis placed on health & wellness, safety & security as they pertain to guests and employees.
This course offers students the opportunity to apply their skills acquired in the program to real Tourism & Hospitality business cases/issues. This is a SILEx course-a signature learning experience. It will include one of the following SILEx elements: applied research, entrepreneurship, global projects, live client interactions or a multi-disciplinary project.